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Why does ToysRYours usually dispatch a box inside another box?

A product's original box often is not designed to be dispatched directly to the customer. To ensure it arrives safely, we may place it inside another box. With Frustration-Free Packaging, the products have been designed to be dispatched in their original containers directly to the customer.

Why do I sometimes receive multiple parcels for items that I ordered at the same time?

The most common reason for an order containing multiple items to arrive in more than one box is when the products ordered are being sent from different locations.

What if I want to send this item as a gift?

Frustration-Free Packages are dispatched in their original boxes, without an additional box for delivery. If you want the contents of your package to remain a surprise to the recipient, you should select the 'Gift Wrap' option during checkout. Your gift-wrapped package will be sent in an additional ToysRYours box for delivery. If you include a gift note but not gift wrap, your item will be dispatched in its original box and the contents may be visible to the recipient.

Does ToysRYours throw away the original retail packaging and re-box items in Frustration-Free Packaging before dispatching them to customers?

No. Instead, we work directly with manufacturers to box products in Frustration-Free Packages right off the assembly lines, which reduces the overall amount of packing materials used.

What is ToysRYours doing to reduce packaging waste?

ToysRYours's efforts to reduce packaging waste don't stop with Frustration-Free Packaging. For instance, we've developed software that determines the "right-sized" box for any given item based on dimension and weight. As a result, we've achieved a dramatic reduction in the number of packages delivered in oversized boxes, significantly reducing waste; our goal is to always have the product delivered in the "right-sized" box.

What else is ToysRYours doing to help the environment?

Learn more about what ToysRYours is doing to save energy and reduce packaging waste on our ToysRYours and the Environment page.